No magic with this Merlin

An online order was placed with Leroy Merlin South Africa on 29 December 2025 and paid in full. To date, the item has not been delivered. Despite multiple follow-ups: No valid tracking or courier confirmation has been provided Emails receive only automated acknowledgements Phone calls are not answered No human engagement or resolution has occurred A final, time-bound written warning was issued requesting direct phone contact before 11:00 today. No response was received, and the deadline passed without any engagement. In researching this issue, we found numerous similar complaints on HelloPeter, including: “No product and no refund 1 month later.” “Trying to get a hold of them has been impossible.” “It seems that Leroy Merlin has a problem with both delivery and refunds.” This complaint is submitted to document a paid-for order not delivered and a complete lack of customer response.