No magic with Leroy Merlin Little Falls (Noko)

When purchasing online and collecting a product you would expect to receive it in its entirety, with the Little Falls store because your wife goes to collect they think that they can get away with pulling the wool over your (her) eyes.

The worst part is when you call to find out why, an arrogant gent by the name of Noko starts telling you all sorts of other stories and that he does not understand especially when the consumer protection act is mentioned, I have logged an official complaint on their website as well and await feedback from them; the store after they have "fixed" their mistake and then someone from their head office regarding this update.