NO FOLLOWUP, NO STOCK, NO COMPETENT STAFF

One of the worst companies Ive had the displeasure of ordering from. After placing and paying for an order on the 11th June with delivery scheduled for the 17th June, I received no feedback, tracking number or anything other than confirmation that an order had been placed. Called the call centre on the 18th after nothing arrived on the 17th and was told the order hadn't been picked but would be shipped shortly. I called again on the 20th after no feedback or follow up and was told I would be called back. Again nothing! Called this Monday the 24th and told I would receive a call back only to be told several hours later that the part I ordered is out of stock and there are no alternatives they can offer me. Refund scheduled for 7 - 10 days time. Really?!?! After all this uphill trying to get feedback you would think the refund could at the very least be expedited.