No feedback with regards to broken items delivered

We placed an online order for 3 Basins, and with delivery we received 1 broken basin. It is the 3rd day today that I am struggling to get answers as to when we can get a replacement. We need this basin before Saturday 12th October 2024. We have placed alot of orders with Leroy Merlin the past couple of months, and now that we urgently need assistance with a broken basin, we do not get answers,

The case has already been escalated but still no feedback