1 reviews | Active since Aug 2013
No Delivery, Refund Delayed
Leroy Merlin Marketplace Warning – R4,499 Paid, No Delivery, Refund Delayed
Post Content:
I am sharing my experience to warn the public about buying through Leroy Merlin’s online marketplace, where third-party sellers are allowed to operate under their platform.
On 5 December 2025, I placed Order #*** via Leroy Merlin for an IG Furniture Sienna Luxe Sleeper Couch, paying R4,499.00 upfront.
The Leroy Merlin system clearly showed an arrival date of Wednesday, 17 December 2025. This date was re**** upon, as the item was urgently required for sleeping accommodation.
What followed was unacceptable:
No delivery was made on 17 December
No updated delivery date was provided
No proactive communication from the seller or Leroy Merlin
Repeated follow-ups were ignored
Children were left sleeping on the floor
Only after significant escalation did IG Furniture state that a refund had been “issued”. As of now, the full amount of R4,499.00 has still not reflected.
This raises serious concerns about Leroy Merlin’s marketplace practices:
Full payment is taken upfront
Third-party sellers fail to deliver on confirmed dates
Refunds are only processed after the customer is already in distress
Customers carry all the risk, not the platform or seller
A refund after failure is not customer service — especially when essential household items are involved.
Until Leroy Merlin enforces proper accountability and faster refunds, I strongly caution the public against buying from third-party sellers hosted on their website.
- No delivery was made on 17 December
- No delay was communicated during the day
- No consent was requested to move delivery to the 18th
- No contact was made before 18:00 on the 17th
When payment is taken upfront by a major retailer, the customer should not be left without goods and without their money. This response unfortunately reinforces why stronger marketplace accountability is urgently needed. I hereby formally escalate this matter in terms of the Consumer Protection Act, 68 of 2008 (CPA), Section 54 – Right to Timely Performance and Quality Service.
- No delivery was made on 17 December
- No delay was communicated during the day
- No consent was requested to move delivery to the 18th
- No contact was made before 18:00 on the 17th
When payment is taken upfront by a major retailer, the customer should not be left without goods and without their money. This response unfortunately reinforces why stronger marketplace accountability is urgently needed. I hereby formally escalate this matter in terms of the Consumer Protection Act, 68 of 2008 (CPA), Section 54 – Right to Timely Performance and Quality Service.
We sincerely apologize for the service you have received thus far and the delayed communication and refund . We are checking with our finance team and will revert back to you
We sincerely apologize for the service you have received thus far and the delayed communication and refund . We are checking with our finance team and will revert back to you