JT
Jeanine T
1 reviews | Active since Mar 2024
19 May 2022, 15:36
NO DELIVERY ON ITEMS
I waited 11 days now for my order and have still not received it and I live 5 minutes from the branch. After several phone calls taking off work to be at home for the scheduled delivery times. Now I get told i have to wait for the delivery company (the same one that cant deliver to my house ) to deliver the stuff to Leroy and merlin then I have to wait up to 10 days to get a voucher to spend at a place that has no service.
Helpful (0)
Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
20 May 2022, 10:43Hi there, Jeanine.
Thank you for taking my call earlier today.
We are working hard to resolve this matter and I will keep you updated as per our communication until a resolution has been reached.
Thanks.
Thank you for taking my call earlier today.
We are working hard to resolve this matter and I will keep you updated as per our communication until a resolution has been reached.
Thanks.
Leroy Merlin South Africa's reply20 May 2022, 10:43
Official
Hi there, Jeanine.
Thank you for taking my call earlier today.
We are working hard to resolve this matter and I will keep you updated as per our communication until a resolution has been reached.
Thanks.
Thank you for taking my call earlier today.
We are working hard to resolve this matter and I will keep you updated as per our communication until a resolution has been reached.
Thanks.
JT
Jeanine T's updateReviewer Update
21 May 2022, 07:30The company sorted out the problem in record time well done to an amazing manager Seipati Molefe that went out of her way to made sure I get my items and touched base the entire day to make sure I'm happy. Will definitely recommend them and use them again if this is the kind of service I'm getting
JT
Jeanine T's update21 May 2022, 07:30
Reviewer Update
The company sorted out the problem in record time well done to an amazing manager Seipati Molefe that went out of her way to made sure I get my items and touched base the entire day to make sure I'm happy. Will definitely recommend them and use them again if this is the kind of service I'm getting
Leroy Merlin South Africa's replyOfficial
22 May 2022, 08:20Hi Jeanine,
We are excited that a resolution was reached. We really appreciate you taking out time to share your experience with us. We count ourselves lucky for customers like you and we look forward to working with you again in the future.
We are excited that a resolution was reached. We really appreciate you taking out time to share your experience with us. We count ourselves lucky for customers like you and we look forward to working with you again in the future.
Leroy Merlin South Africa's reply22 May 2022, 08:20
Official
Hi Jeanine,
We are excited that a resolution was reached. We really appreciate you taking out time to share your experience with us. We count ourselves lucky for customers like you and we look forward to working with you again in the future.
We are excited that a resolution was reached. We really appreciate you taking out time to share your experience with us. We count ourselves lucky for customers like you and we look forward to working with you again in the future.