1 reviews | Active since Aug 2016
No delivery of online order
On 2023/11/25 I placed an online order for 6x chairs that was indicated to be delivered on 2023/11/28 after order payment and confirmation.
Since then, I have had zero communication about this order, I have phoned numerous times and on one occasion was informed about a delay and the latest expected delivery date moving to 2023/12/04.
Leroy Merlin nor their third-party seller, Fine Things, have contacted me regarding this order, the online status of my order has not been updated, and I have not received any tracking details.
Over the different days of phoning to follow up, I have been told 4 times that the matter is being escalated and that the consultant will follow up with the couriers. To date, I have received no feedback. The last consultant I was in contact with via email was Charmondelay Smith.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Marketplace was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that our Marketplace consultant will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Marketplace was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that our Marketplace consultant will be in direct contact with you.
It is 24 hours later and I have still not received a reply on any of my emails. I did not manage to speak to a consultant after phoning AGAIN this morning and being on hold for 8 minutes. I left a voice message for the marketplace department and provided my reference number and contact details AND I followed up on a previous email.
I have had no calls and I still do not have tracking details.
Your apology means absolutely nothing, this experience IS STILL an ongoing nightmare and your service and value to this particular customer situation (ongoing for over a week and a half) is most definitely not one of value.
I have paid thousands of rands for an order that nobody is willing to assist me with and your nonchalance about 'following up' and 'escalating the matter' is infuriating.
Leroy Merlin is the company linking the public to their third-party sellers. YOU are responsible for this atrocious experience and YOU are the company taking money from clients and not delivering their orders.
It is 24 hours later and I have still not received a reply on any of my emails. I did not manage to speak to a consultant after phoning AGAIN this morning and being on hold for 8 minutes. I left a voice message for the marketplace department and provided my reference number and contact details AND I followed up on a previous email.
I have had no calls and I still do not have tracking details.
Your apology means absolutely nothing, this experience IS STILL an ongoing nightmare and your service and value to this particular customer situation (ongoing for over a week and a half) is most definitely not one of value.
I have paid thousands of rands for an order that nobody is willing to assist me with and your nonchalance about 'following up' and 'escalating the matter' is infuriating.
Leroy Merlin is the company linking the public to their third-party sellers. YOU are responsible for this atrocious experience and YOU are the company taking money from clients and not delivering their orders.