No delivery , no customer care

Spent over R35,000 online purchase was supposed to be deliver Friday 02/09/2022 , not delivered , called in spoke to an agent after 20 minutes on phone , she promised will come back , never called , called in today 06/09/22 more than 30 minutes holding , Order number *** , Called again *** inquired number or department for complaining, they transfer to store where more on hold , If the store could do their job , they would have delivered on time , Leroy Merlin needs to start learning basics of business