No delivery, no communication. Pathetic customer service

You have no respect for your customers, my order from 19 Jan, due to be delivered on 29 Jan, hasn't been delivered. No one was communicating with me, on Saturday I went back to the Fourways store to ask what was happening and I was promised that the order would be delivered today 3 Feb first thing in the morning. Still no delivery and no communication from you, this is causing me a huge inconvenience as the plumber is waiting. You don't take your customers seriously