LL
Les L
1 reviews | Active since Nov 2010
06 Dec 2024, 09:57
No delivery and unresponsiveness
I placed an online order on 10 November 2024. It indicated a delivery date of 14 November. There was no delivery and no communication. After several emails and phone calls, there is still no sight of a delivery (6 December 2024). Most emails remain ignored. I have requested a refund 4 times already, with no response. It is clear there is no accountability and no intention to ever deliver the order or to do a refund.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
09 Dec 2024, 16:12Hi Les
We firstly have to thank you kindly for your support and hope we haven't completely lost you as a customer because your patronage is highly important to us, and apologies on the experience you had with us and the delay with your order, I will check your order and be in touch.
We firstly have to thank you kindly for your support and hope we haven't completely lost you as a customer because your patronage is highly important to us, and apologies on the experience you had with us and the delay with your order, I will check your order and be in touch.
Leroy Merlin South Africa's reply09 Dec 2024, 16:12
Official
Hi Les
We firstly have to thank you kindly for your support and hope we haven't completely lost you as a customer because your patronage is highly important to us, and apologies on the experience you had with us and the delay with your order, I will check your order and be in touch.
We firstly have to thank you kindly for your support and hope we haven't completely lost you as a customer because your patronage is highly important to us, and apologies on the experience you had with us and the delay with your order, I will check your order and be in touch.