No delivery after 5 weeks since purchase. no communication either.

I placed an order for two pool loungers on 5 December 2021. the product was out of stock and they said it would arrive on 22 December. i contacted them just before christmas and then they said the shipment was moved out to 26 December. I sent another email stating that it was a public holiday and that they needed to inform me when the stock would arrive. They do not respond!

i phoned them on 28 December and they said that they did not know when they would receive the stock as the supplier would reopen in January.

it is now 6 January and i have already sent another 2 emails requesting an update and NOBODY gets back to you.

at the very least you can respond by saying that the supplier is open or still closed! you don't just take people's money, waste their whole holiday and then say nothing.

i had no pool loungers during my December holidays thanks to you.

why even create a delivery date or allow people to order out of stock items if you don't know when you will get the stock?

pathetic.