No customer services

Shocking on all accounts!

1. Went into the store about 2 weeks ago to view a vanity, online it showed 3 in stock at that particular store... after waiting for 15mins eventually someone came to assist me, I showed them the picture of the vanity and they said I would need to come back on the weekend because they hadn't had time to assemble a unit, I expressed that I needed to make up my mind before then could they please bring the unit out so that I could at least see the material... I was told no (that would've been R16000).

2. Bought a bathtub online on the 11th Nov, it was supposed to be delivered on the 15th Nov, I have called in and each time I was told I would receive a call back. Today I expressed that I needed the tub delivered today so that my builders can proceed, I then get told the supply will only have stock on the 19th and only then can they reschedule a delivery... completely unacceptable! I have told them to refund the item as I will need to source an alternative, apparently the refund will take a couple of days. No one can answer as to why I didn't recieve updates sooner nor why I needed to be the one phoning in all the time. It's unacceptable that a refund will take days when due to no fault of my own, I now need to source an alternative.

3. I've ordered a kitchen through this company (just shy of R170000)... maybe I should just cancel everything now because I can only imagine the disaster!

Why can't a "manager" get involved and make a call, offer a display item at a reduced price.

Super angry!!!!

I'm told someone will call me... not holding my breath as it's not the first time I've been told this.