CS
Colin S
1 reviews | Active since Jul 2014
17 Sept 2020, 12:20
No customer service whatsoever
Despite previous promises - via HelloPeter - to resolve a problem, it still remains unresolved. I have a refund due to me and despite their assurances that I will get it, weeks go by without any refund. I am given numbers to phone that go unanswered, People I do eventually contact say its not thier department, and the end result is still frustration at the sheer incompetence of getting a refund from them and a total disregard for customer service.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
17 Sept 2020, 12:30Hello Colin, we are very sorry about this situation, it is unacceptable, we agree. The team will be in contact with you. #va
Leroy Merlin South Africa's reply17 Sept 2020, 12:30
Official
Hello Colin, we are very sorry about this situation, it is unacceptable, we agree. The team will be in contact with you. #va
CS
Colin S's updateReviewer Update
17 Sept 2020, 14:49Finally someone took charge of the issue and thus far seems to have sorted it out. My faith has been restored, but more in the individual than in the customer service dept that could not achieve in 2 weeks what the individual was able to do in 2 hours! Hats off to Cedric for his concenr and prompt attention.
CS
Colin S's update17 Sept 2020, 14:49
Reviewer Update
Finally someone took charge of the issue and thus far seems to have sorted it out. My faith has been restored, but more in the individual than in the customer service dept that could not achieve in 2 weeks what the individual was able to do in 2 hours! Hats off to Cedric for his concenr and prompt attention.
Leroy Merlin South Africa's replyOfficial
17 Sept 2020, 15:12thanks a lot Colin fro your feedback.... we keep in touch as promised ;-)
Leroy Merlin South Africa's reply17 Sept 2020, 15:12
Official
thanks a lot Colin fro your feedback.... we keep in touch as promised ;-)