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Tarryn F
1 reviews | Active since Dec 2017
16 Sept 2019, 15:51
No customer service etiquette
********** customer service at Leroy Merlin Stine Ridge. Visited the store on the 12/09/2019 to purchase furniture for the garden. When we enquired about the patio suites for R1999 we were told to it was out of stock (which i don't honestly believe). When asked for a rain check we were told they don't do rain checks. We requested to see a manager and was told that we had to make an appointment - this is absurd. What kind of service is this - I would highly advise no one to purchase from Leroy Merlin Stoneridge.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
17 Sept 2019, 07:34Good dauy Tarryn, we regret to inform you that the patio set (R1999) is really out of stock and we don't do rain check. You don't have to make an appointment to see a manager. You can ask for Wynand, the garden manager, he will be happy to assist. Regards
Leroy Merlin South Africa's reply17 Sept 2019, 07:34
Official
Good dauy Tarryn, we regret to inform you that the patio set (R1999) is really out of stock and we don't do rain check. You don't have to make an appointment to see a manager. You can ask for Wynand, the garden manager, he will be happy to assist. Regards
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Tarryn F's updateReviewer Update
17 Sept 2019, 07:58Well why we told to make an appointment when we requested to see the manager. Staff should be taught better customer service. Furthermore, why were we told to check on the site for more stock. I saw in another complaint on hello Peter that more stock would be coming. Instead of inconveniencing me why could your branch not contact me to know when the stock comes in so I may purchase one again I will reiterate not customer servixe etiquette.
TF
Tarryn F's update17 Sept 2019, 07:58
Reviewer Update
Well why we told to make an appointment when we requested to see the manager. Staff should be taught better customer service. Furthermore, why were we told to check on the site for more stock. I saw in another complaint on hello Peter that more stock would be coming. Instead of inconveniencing me why could your branch not contact me to know when the stock comes in so I may purchase one again I will reiterate not customer servixe etiquette.