No customer service at Leroy Merlin!

We purchased a gazebo from them and not only were the legs buckled but the fabric had a massive stain on it. It also came with no instructions and no pegs or bag. As soon as we opened it to used it we seen the stain and I emailed Leroy Merlin immediately. I then sent them pictures of everything that was wrong with it. This happened on the 4th of November. Up until today 26 November, I am still sitting with a damaged gazebo. On Thursday they cancelled my incident without any reasoning. This is really pathetic service coming from a reputable business. Other platforms would have sorted it out within 3 days. WHY DO YOU WANT ME TO TURN INTO A KAREN????