No consideration for consumer rights, bullies and *******

Bought an item via their online store, paid in full including delivery on 17 Aug. Called on Saturday apparently they don't have stock, despite their site saying they have stock. No one can explain how their site says they have stock when in fact they do not have. No one can explain how my order was confirmed when in fact they don't have stock and don't intend on restocking the item. No one can explain why I wasn't contacted to advise me that they cannot honour their end of the deal. The store manager has still not contacted me even though I've sent him a lengthy SMS of my concerns re customer service and their processes. I still don't have my money. They want me to go to the shop to process a refund. Why would I buy something online if I could've walked in? Leroy Merlin get your house in order, this is pathetic.