No communication, wasted my time

I ordered 3 tonnes worth of tiles and tile cement worth a lot of money on the 16th of Jan for delivery to my house today the 23rd of Jan. I've waited the whole day and heard nothing regarding the delivery. I called them at 4pm only to hear that there is no truck available to bring the order today. So after arranging people to help with offloading we've sat here the whole day wasting our time with absolutely no feedback from Leroy Merlin. I had to call them to find out what's happening. I've never had such shocking service. This will make me never want to deal with them again.