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debra D
1 reviews | Active since Jan 2014
04 Dec 2021, 07:57
Never stock and bad customer service
Leroy Merlin has massive potential but firstly advertises all these items which is always out of stock or on order for months on end. Why advertise something you cant supply a customer. Secondly the kitchen service was terrible so landed up using someone else due to inefficient staff. Seems Leroy Merlin thinks that they can make customers wait months on end for service. Sure you could double your business if you focused on having stock and fixing your customer service issues.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
04 Dec 2021, 16:33Hi Debra
We firstly have to Thank you for taking the time to give us your honest feedback with the Experience received in our stores and the Company as a whole . We will definitely take this matter up with our Store leaders to assist us with the matter because as a Company there is certainly room for improvement as growth is one of our Objectives .
We certainly hope that this experience has not deterred you away from continuing to shop with us.
The matter has been escalated to the department to contact you .
We firstly have to Thank you for taking the time to give us your honest feedback with the Experience received in our stores and the Company as a whole . We will definitely take this matter up with our Store leaders to assist us with the matter because as a Company there is certainly room for improvement as growth is one of our Objectives .
We certainly hope that this experience has not deterred you away from continuing to shop with us.
The matter has been escalated to the department to contact you .
Leroy Merlin South Africa's reply04 Dec 2021, 16:33
Official
Hi Debra
We firstly have to Thank you for taking the time to give us your honest feedback with the Experience received in our stores and the Company as a whole . We will definitely take this matter up with our Store leaders to assist us with the matter because as a Company there is certainly room for improvement as growth is one of our Objectives .
We certainly hope that this experience has not deterred you away from continuing to shop with us.
The matter has been escalated to the department to contact you .
We firstly have to Thank you for taking the time to give us your honest feedback with the Experience received in our stores and the Company as a whole . We will definitely take this matter up with our Store leaders to assist us with the matter because as a Company there is certainly room for improvement as growth is one of our Objectives .
We certainly hope that this experience has not deterred you away from continuing to shop with us.
The matter has been escalated to the department to contact you .