Never order ONLINE or choose DELIVERY at Leroy Merlin

Never ever place an ONLINE ORDER with Leroy Merlin - worst communication and delivery service with no customer support.

21 days now. I have still not received any response to my order or any of my customer service requests - I have been on the phone multiple times with "customer service" and are being placed on hold for more than 20+ minutes each time and promised multiple call backs to no avail.

I have placed an order for a JoJo tank (SKU ***2) on 27 September 2024 with an estimated delivery date of 3 October 2024, and it has still not been delivered (17 October 2024). On Friday 11 October they came to deliver the wrong tank (Eco SKU ***7), luckily my wife saw that they were offloading the wrong tank and informed them immediately and they left with that tank. Since then, I have still not received my JoJo tank and have been calling the customer support number multiple times, logging queries online, and sending emails to all the available emails listed for Leroy Merlin.

It has now been already been 21 days since my order was placed, if I had known that it would take this long I would have bought it elsewhere - simply unacceptable service.