Never order online and be careful on ETA's given

I had gone in store on the 13th October but there was a crazy que so i was advised it would be the same if i ordered online which i did. In store i was told ETA 4 days including weekend which was perfect as i had today(Tuesday) set aside for this project , online though when i ordered ETA was 5-7 days. When i contacted the call center yesterday i was advised payment was outstanding. I advised this was odd as payment had been made same day and emailed to me from Leroys thanking me. I was asked to send the POP which i did. A few minutes later i was advised payment has been loaded on my order and they will begin to process order (organize stock and look for open time slot...)ETA maybe this week, maybe next week depending. I advised that this would not be acceptable as if i was sent confirmation of payment last week, why was it only loaded after i sent back the POP? The call agent could not answer, i asked that she email me the feedback as i wanted it in writing and that i wanted this escalated. I received no such email. I sent a follow up in the evening, and still nothing. I sent a follow up 1st thing this morning, still nothing.