RP
Rene P
1 reviews | Active since Oct 2021
12 Oct 2021, 17:44
NEVER, EVER IN A MILLION YEARS BUY FROM LEROY MERLIN
I have ordered and paid 17 k for flooring, etc 8 days ago. Delivery was supposed to have been yesterday, After 3 calls, 4 whatsapps and 3 emails, I realised they had no stock of my order. I requested my order to be cancelled and refunded. There is no customer support - calls get dropped, they never phone back, don't answer emails and with whatsapp you receive a useless Ticket Id. I wish I had read ANY reviews(they're all bad - go figure), before buying from Leroy. Don't bother to give me your standard "We humbly apologize on the experience thus far ,We are looking it with the relevant departments............" blah blah.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
13 Oct 2021, 07:46Good day Rene
Kindly note that we have raised the order request with the relevant department , We will be in contact with you accordingly.
Kindly note that we have raised the order request with the relevant department , We will be in contact with you accordingly.
Leroy Merlin South Africa's reply13 Oct 2021, 07:46
Official
Good day Rene
Kindly note that we have raised the order request with the relevant department , We will be in contact with you accordingly.
Kindly note that we have raised the order request with the relevant department , We will be in contact with you accordingly.
RP
Rene P's updateReviewer Update
13 Oct 2021, 11:03LM contacted me, promising a refund (let's see). I find it regrettable that I had to resort to such drastic steps to get LM to respond.
RP
Rene P's update13 Oct 2021, 11:03
Reviewer Update
LM contacted me, promising a refund (let's see). I find it regrettable that I had to resort to such drastic steps to get LM to respond.
Leroy Merlin South Africa's replyOfficial
14 Oct 2021, 08:23Hey Rene,
We do apologize for the bad experience, we'll continue to process your refund and to ensure that you receive it as swiftly as possible
We do apologize for the bad experience, we'll continue to process your refund and to ensure that you receive it as swiftly as possible
Leroy Merlin South Africa's reply14 Oct 2021, 08:23
Official
Hey Rene,
We do apologize for the bad experience, we'll continue to process your refund and to ensure that you receive it as swiftly as possible
We do apologize for the bad experience, we'll continue to process your refund and to ensure that you receive it as swiftly as possible