Never do online shopping at Leroy Merlin!

I placed an online order on 18 April 2022 in the sum of R1631.00 for four different items. My order was confirmed via email on 20 April with all four items showing. Again on the 20 April I received an email confirming that ONE of the items would be shipped, and this was done fairly promptly. Then there was deathly silence from Leroy Merlin, until I emailed them. I received a reply from one Jeanette Kganyago, on the 26 April informing me that they had not received payment from me!!!! I immediately sent a copy of my Credit Card statement to Jeanette. On the 27 April 2022 I received an email notification that my order had been CANCELLED due to non-payment. On 28 April Jeanette wrote asking from which store I would like to receive my goods, because she had noticed that I was close to their Greenstone store, but I had placed my order at their Fourways store. I SHOPPED ONLINE AND DID NOT SELECT A STORE! I wrote back to Jeanette on the 28 April 2022 telling her this, and stating in no uncertain terms that I wanted my goods to be delivered URGENTLY! Jeanette responded on the same day apologising for the poor service and assured me "I will definitely try my level best to sort out your query." I have not heard from Jeanette or anyone else from Leroy Merlin since the 28 April and today is the 11 May 2022. I am absolutely disgusted at Leroy Merlin's lack of service and their attitude and will definitely never shop there again.