AN
Andreas N

1 reviews | Active since Jun 2015

11 Sept 2024, 13:14

Never buy online from Leroy Merlin

Never buy anything from Leroy Merlin online. It has been 4 weeks since I placed my order, and still not delivered. I have send multiple emails, and every email gets ignored. Worst experience ever, feels like I got ****med.

I wrote my concerns on the feedback review email that I got from them. Lee-ann Martin contacted me regarding my issue, and then after responding to her I also got ignored.

Thus far I have sent emails to: LEE-ANN MARTIN <***> TSAKANI SITHOLE <***>, ZANDILE MAKANANISA <***>, NTOMBIKAYISE HLATYWAYO <***>, OFENTSE WANA <***>, KATLEGO HLOKOE <***>, NTOMBI MHAULE <***>

I do not know what else to do, I do not want to write bad reviews, but being ignored is by all those people are just bad customer care.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply12 Sept 2024, 11:12
Official

Good day

 

I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with our Greenstone store and the department

We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency

 

Thank you

AN
Andreas N's update12 Sept 2024, 15:23
Reviewer Update
When can I expect feedback from you? Today marks 4 weeks since I placed my order. When will I receive my order? When will I receive my refund for the items out of stock?