BR
Bruce Roberts-Baxter
1 reviews | Active since Nov 2017
08 Jul 2021, 10:45
My Rating of ZERO stars goes to Leroy Merlin
Order placed 24/6 after confirming stock, on 5/7 sent email querying delay, NO RESPONSE!!!...7/7 phoned Customer care lady said she would get someone to phone me same day...NO RESPONSE!!!!...8/7 phoned Customer Care again, insisted on delivery update, now I am told that suddenly they dont have stock in spite of the fact that they had stock when I placed the order, she wanted to know if I wanted another tool in place of what I ordered, I declined and insisted on a refund today I must be crazy to do any further business with this excuse for an online company, they have been sitting with R1553 of my cash since the 24/6 and collecting interest at my expense...If refund not done immediately I am taking legal action.
Helpful (0)
Replies (5)0
Replies (5)
Leroy Merlin South Africa's replyOfficial
08 Jul 2021, 11:28 Good day, Bruce.
Thank you for contacting us and bringing this matter to our attention.
We sincerely apologize for the inconvenience caused and the experience you had with us. Kindly be advised that we are looking into the matter and we'll revert back to you shortly.
Leroy Merlin South Africa's reply08 Jul 2021, 11:28
Official
Good day, Bruce.
Thank you for contacting us and bringing this matter to our attention.
We sincerely apologize for the inconvenience caused and the experience you had with us. Kindly be advised that we are looking into the matter and we'll revert back to you shortly.
Leroy Merlin South Africa's replyOfficial
08 Jul 2021, 13:04Good day, Bruce.
Thank you for taking our call earlier today.
We have received your email with the required information, the refund will be processed and the proof will be sent to you as soon as it's available.
Thank you for taking our call earlier today.
We have received your email with the required information, the refund will be processed and the proof will be sent to you as soon as it's available.
Leroy Merlin South Africa's reply08 Jul 2021, 13:04
Official
Good day, Bruce.
Thank you for taking our call earlier today.
We have received your email with the required information, the refund will be processed and the proof will be sent to you as soon as it's available.
Thank you for taking our call earlier today.
We have received your email with the required information, the refund will be processed and the proof will be sent to you as soon as it's available.
BR
Bruce Roberts-Baxter's updateReviewer Update
10 Jul 2021, 15:12Ok matter satisfactorily resolved and refund received thanks to excellent work from SIMON MANGANYE and others involved in the refund, it is such a pity that staff in the Ordering/Despatch Dept's did not do their job properly otherwise all this could have been avoided.
BR
Bruce Roberts-Baxter's update10 Jul 2021, 15:12
Reviewer Update
Ok matter satisfactorily resolved and refund received thanks to excellent work from SIMON MANGANYE and others involved in the refund, it is such a pity that staff in the Ordering/Despatch Dept's did not do their job properly otherwise all this could have been avoided.
Leroy Merlin South Africa's replyOfficial
11 Jul 2021, 12:15Hey Bruce,
We trust that you are well
We are so glad to hear that you were assisted and that you are satisfied with the assistance, we still do apologize for the inconvenience but really appreciate your patience with us and letting us assist you with this. We really hope you continue to shop with us as you afford us the chance to continue improving our services and procedures.
Do enjoy the rest of your day
We trust that you are well
We are so glad to hear that you were assisted and that you are satisfied with the assistance, we still do apologize for the inconvenience but really appreciate your patience with us and letting us assist you with this. We really hope you continue to shop with us as you afford us the chance to continue improving our services and procedures.
Do enjoy the rest of your day
Leroy Merlin South Africa's reply11 Jul 2021, 12:15
Official
Hey Bruce,
We trust that you are well
We are so glad to hear that you were assisted and that you are satisfied with the assistance, we still do apologize for the inconvenience but really appreciate your patience with us and letting us assist you with this. We really hope you continue to shop with us as you afford us the chance to continue improving our services and procedures.
Do enjoy the rest of your day
We trust that you are well
We are so glad to hear that you were assisted and that you are satisfied with the assistance, we still do apologize for the inconvenience but really appreciate your patience with us and letting us assist you with this. We really hope you continue to shop with us as you afford us the chance to continue improving our services and procedures.
Do enjoy the rest of your day
Leroy Merlin South Africa's replyOfficial
13 Jul 2021, 15:48 Hey Bruce,
We trust that you are well.
We are so glad to hear that you got your refund, we really appreciate your feedback. We'll definitely pass the compliment through to Simon Manganye and the team, thank you for your patience with us and letting us assist you. We are always looking to improve on our services and procedures to ensure that we better our customer's experience with us each time, we also hope that you continue shopping with us
Do enjoy the rest of your day
We trust that you are well.
We are so glad to hear that you got your refund, we really appreciate your feedback. We'll definitely pass the compliment through to Simon Manganye and the team, thank you for your patience with us and letting us assist you. We are always looking to improve on our services and procedures to ensure that we better our customer's experience with us each time, we also hope that you continue shopping with us
Do enjoy the rest of your day
Leroy Merlin South Africa's reply13 Jul 2021, 15:48
Official
Hey Bruce,
We trust that you are well.
We are so glad to hear that you got your refund, we really appreciate your feedback. We'll definitely pass the compliment through to Simon Manganye and the team, thank you for your patience with us and letting us assist you. We are always looking to improve on our services and procedures to ensure that we better our customer's experience with us each time, we also hope that you continue shopping with us
Do enjoy the rest of your day
We trust that you are well.
We are so glad to hear that you got your refund, we really appreciate your feedback. We'll definitely pass the compliment through to Simon Manganye and the team, thank you for your patience with us and letting us assist you. We are always looking to improve on our services and procedures to ensure that we better our customer's experience with us each time, we also hope that you continue shopping with us
Do enjoy the rest of your day