RL
Rosina L

1 reviews | Active since Nov 2024

01 Sept 2025, 08:52

My order is 2-3 weeks late for delivery.

I ordered something on the 18th of August,no communication about when it’s going to be delivered or any tracking information. I need to use what I ordered this coming Thursday and it’s still not delivered. I called twice already to ask why my order is late and there’s no clear answers! Definitely not going to order from them anytime soon until they improve their services.

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Sept 2025, 11:27
Official
Dear Rosina 

Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
 
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.


Sincerely , 
Leroy Merlin Team 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Sept 2025, 08:08
Official

Dear Rosina 

 

Thank you for bringing your concerns regarding your business account to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.

We appreciate your patience , and we look forward to resolving this matter to your satisfaction.

 

Please provide us with your order number.. 

 

 

  •  Sincerely, 
  • Phakamisa