Most SHOCKING customer "service" EVER!!!

I hope there are enough character spaces for the endless issues I have had with your company, and so-called client services centre... I ordered from your company for the first time on 17 Oct 2024, and have been tearing my hair out ever since! The entire experience has been shocking, to say the least (except for the Lasa Africa part of the order). So where to begin... Firstly, don't advertise stock as available for delivery when apparently you don't have stock (item supposedly out of stock STILL shows as in stock with 6 available for delivery on your website). Secondly, don't only refund your customer a portion of the total cost for the item when the fault is clearly on your side. I specifically ordered enough items to qualify for the R500 discount. The fact that one of the items ordered is out of stock when your website shows stock available is NOT MY FAULT. The amount refunded did not make sense so I requested a breakdown on how this was calculated, which took two days to receive, and it still doesn't make sense... When I asked for clarity, agent Florah Nthama (who clearly does not consider customer service to be part of her job description) "resolved" my query. Thirdly, check your customer's address as entered on the invoice before providing incorrect information to the courier company. For some random reason a number of my packages were sent to the entirely wrong suburb! Fourthly, don't describe an item as having a capacity of 10 litres when it's only 5 litres. I would not have ordered such a tiny dustbin if it was correctly described on your website. At least this has been amended on your website after I emailed a complaint on 25-Oct-2024 regarding the size of the dustbin I finally received. Then, when YOUR error means your customer receives an item which you falsely advertised as being twice the size, DO NOT expect them to have to inconvenience themselves by having to physically go to a store to have it returned when they complain the item is not what they ordered! The nearest store is almost 30km away from me, which is why I ordered online. Why should we be inconvenienced, have to spend money on petrol and waste OUR time because of YOUR error?!? And lastly, when said snotty agent Florah ignores the request to have this complaint escalated and then "resolves" your query when clearly this is NOT resolved, do not expect a happy customer. I never resort to naming and shaming on social media, but I guess there's always a first time for everything - this time I have been pushed way too far and would literally go out of my way to recommend people NEVER order from your company EVER!