MB
Malcolm B

1 reviews | Active since Jan 2014

17 Jun 2020, 13:07

More BAD Service from Leroy Merlin On-Line order. Not impressed

I placed an order on 21 May 2020 to purchase Megamaster chimney items from Leroy Merlin which showed they had stock on hand however to date no delivery received. I have wasted so much time on my telephone trying to get this matter resolved and being led from pillar to post. I have spoken to Themba, Rehilwe, Ruth, Lee and others over the period however still have absolutely no idea as to when the situation will be resolved.

Last week I was informed that the items would be delivered to my home by 16 June(yesterday)

Their system, even now, still shows these items available for order on their on-line platform.....(and now even at a cheaper price than I was charged!!!!!!!

I really am so sorry that I didn't check on Leroy Merlin's status in HelloPeter as this appears a normal situation with on-line purchases from them.

If you can't deliver as promised then arrange a speedy refund and I will do my business elsewhere.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply17 Jun 2020, 13:33
Official
Hello Malcolm, since COIV29 presented itself, we have been on the backfoot. We are vey very sorry for the backlog on your order. We will speak to the teams involved to resolve the situation. #va