JP
Janet P
1 reviews | Active since Apr 2014
26 Oct 2023, 16:26
Missing Order & Payment was done
I purchased an item that was IN STOCK on their website. The transaction was successful and I received proof of payment via email, however, the order never displayed on My Profile/Orders. I queried this immediately via email, telephone call and tried facebook to contact them as the money was deducted from my account. No feedback provided regarding the missing order or my money that got taken.
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Leroy Merlin South Africa's replyOfficial
28 Oct 2023, 09:02Good day Janet
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Leroy Merlin South Africa's reply28 Oct 2023, 09:02
Official
Good day Janet
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.