Missing Item in Delivery and No Progress on Refund Despite Multiple Follow-Ups – Order #***

On 25 November 2025, I placed an online order with Leroy Merlin South Africa (order number #***). The partial delivery arrived on 3 December 2025, but one item was missing from the shipment. I promptly reported the issue and have since sent multiple emails to *** requesting a refund for the undelivered item. Each response assured me that the matter would be escalated or resolved soon, but as of 12 December 2025, no refund has been processed, and I have received no further meaningful updates or confirmation. This experience has been highly frustrating, involving repeated follow-ups without resolution. I expected better customer service from Leroy Merlin, particularly in handling straightforward refund requests for non-delivered goods.