MISSING GOODS - LET'S WAIT AND SEE
Ordered and paid - delivery yesterday sans one item. Called 08h00 this morning and have had a run around since then. It is now almost 11h00 and no-one can tell me anything. Keep getting told that someone will phone back - weeelll. I will re-post once I have had a response but this will lead to the consumer council if it is not attended to.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
05 Sept 2023, 13:01Good day Maria
Please accept my apology on behalf of our company. I am sorry to learn that your experience with customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact wit you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact wit you.
Leroy Merlin South Africa's reply05 Sept 2023, 13:01
Official
Good day Maria
Please accept my apology on behalf of our company. I am sorry to learn that your experience with customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact wit you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact wit you.
's updateReviewer Update
05 Sept 2023, 13:51Well since 08h00 this morning I have been told 3 times that someone will be in direct contact with me and I have still heard nothing. This rote reply from the company with no name means little. I'd like to know where my missing item is - could someone come up with that answer????
's update05 Sept 2023, 13:51
Reviewer Update
Well since 08h00 this morning I have been told 3 times that someone will be in direct contact with me and I have still heard nothing. This rote reply from the company with no name means little. I'd like to know where my missing item is - could someone come up with that answer????
's updateReviewer Update
06 Sept 2023, 11:16So despite numerous promises - it is 11h15 one day later and still no-one has contacted me and I have been waiting 7 minutes on the phone for the manager of the Greenstone branch to speak to me but I m listening to one piece of music repeating. This has to be the worst hardware enterprise have ever had dealings with. So has my money now just been ******?
's update06 Sept 2023, 11:16
Reviewer Update
So despite numerous promises - it is 11h15 one day later and still no-one has contacted me and I have been waiting 7 minutes on the phone for the manager of the Greenstone branch to speak to me but I m listening to one piece of music repeating. This has to be the worst hardware enterprise have ever had dealings with. So has my money now just been ******?