Missing components from orders

I recently bought a lithium battery online which was meant to be delivered the next week per the communication received when ordering. The day I was supposed to get the delivery nothing arrived and no one called to advise me otherwise.

The next day I called the customer line to follow up on my order, I was told it’s still at the store and has not been sent to the courier company yet. It will be delivered in the next few days. To avoid disappointed again as I asked told them I will come to the stores to collect it myself, as I had already hired contractors to come and install the battery that weekend.

I collected the battery sealed in a box. The next day when I opened the box with my contractors ready to do the job. We found that the box only had the battery, mounting things and nuts and bolts. No cables!

I went to back to Leroy Merlin in little Falls to purchase the cables as we need them to connect. The lady assisting me was confused because those cables should come with the battery. She opened a brand new box I front of me and showed us what was supposed to come with the exact battery we ordered. Magneto 24V lithium battery. All the cables were there. The assistant tried to help by sending an email to the supplier and included me in the email. Nothing has been done to this day.

I have not received any contact from the stores. I can’t use the battery because I need the cables. I have spend so much money driving up and down and paying call out fees for the elections that ended up not doing anything but I still. Had to pay for their time.

Leroy took my money and did not restore what is due to me. I don’t understand why is it that even at the stores they could not fix the issue and give me my cables and they can take it up with the supplier. Now I’m the one having to run after the supplier but my I bought from Leroy.

Leroy have violated thier side of the deal to me as a customer and I’m the one who now has to chase a supplier I don’t know. This goes against the CPA and I will lodge a formal complaint with ICASA. No one, Leroy or the supplier has called to at least say they are doing something about it.

My money is gone! No accountability whatsoever from Leroy.