DvdM
Dino van der Merwe
1 reviews | Active since Mar 2013
25 Apr 2025, 00:42
Misleading website prices. Poor Customer Service
Purchased items 17/04/25l using my Credit Card. Order confirmation received. Delivery date set for 24/04/25. Five days later, I receive an email saying my order has been cancelled. No reason given. Supplier says Prices were uploaded incorrectly so they made a huge error and cancelled all orders made on the 17/04/25. Leroy Merlin says "Product out of stock" which is not true as the product is still listed on their website. Basically they refuse to admit fault or honor my purchase and automatically processed a refund against my will. Lost a customer for life...
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Replies (2)
Leroy Merlin South Africa's replyOfficial
25 Apr 2025, 08:20Hi DinoWe acknowledge your concern and we are very sorry for the experience you have had with us. The matter has been escalated, and we will reach out to you to address your order. We sincerely apologize for any inconvenience caused.Thank You
Leroy Merlin South Africa's reply25 Apr 2025, 08:20
Official
Hi DinoWe acknowledge your concern and we are very sorry for the experience you have had with us. The matter has been escalated, and we will reach out to you to address your order. We sincerely apologize for any inconvenience caused.Thank You
DvdM
Dino van der Merwe's updateReviewer Update
29 Apr 2025, 15:57Due to the way this whole incident was handled, I will never be stepping a foot inside a Leroy Merlin store ever again, nor will I purchase anything from your website ever again. Customer lost for life.
DvdM
Dino van der Merwe's update29 Apr 2025, 15:57
Reviewer Update
Due to the way this whole incident was handled, I will never be stepping a foot inside a Leroy Merlin store ever again, nor will I purchase anything from your website ever again. Customer lost for life.