Misleading Website content

I purchased what I thought was an Air Conditioner system online from Leroy Merlin, only to be told 4 days later and after the fact that it was only one part of the system and I would have to spend another R4000.00 to get the additional unit in order to have a working system. The fact is that the website did not explain this and it show the Air Conditioner as a promotional item. To date I have had no feedback or a solution to my issue or even an offer to refund my money. I would prefer to get my Air Conditioner. I have purchased from Leroy Merlin in Portugal and Cyprus and I have NEVER had this kind of experience, clearly the local franchise lacks the discipline and customer commitment. It is sad to see how such a good brand gets destroyed because of the lazy people that they employ to maintain their website and the poor customer support.

I really hope someone can get this sorted out.