BC
Barbara-Ann Coetzee

1 reviews | Active since Mar 2022

27 Aug 2024, 12:38

Misleading Stock on Site

Ordered an alumnium profile for in-store collection, and when I got there it was out of stock. Did get a refund with a 10% discount, and ordered the same part again, after the site showed that there were availble fo delivery, only to receive a call saying that they do not have stock. Very unprofessional to have the website indicate stock availability and then not be able to provide. After the call, I checked the site again, and still 5 availvalble for delivery and 1 for in-store collection.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply28 Aug 2024, 15:16
Official

Good day 

 

We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency,  Kindly note that we are following up with the department on your refund and will be in contact with you soonest.

 

Thank You