ES
Evelyn S
1 reviews | Active since Mar 2022
10 Jan 2023, 08:22
Misleading Product
If you are looking for large lamps.Do not be mislead into purchasing the CBK-BK150 USB lamps.Firstly, the supplier presents these online in a picture that is not to scale.They're actually MINI lamps, photgraphed/enlargened/exaggerated to seem larger. From the manufacturer the dimensions are totally incorrect, actually a little over half the stated size. I sent pictures & the complaint & only received a scripted apology.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
11 Jan 2023, 11:32Dear Evelyn,
We’re sorry about the mishap regarding regarding the lamps you saw online.
It wasn’t our intention to disappoint you, we feel fully responsible for what happened and for any inconvenience, this has caused you.
Please be advised that we are following up on the matter and you will be provided with feedback.
We’re sorry about the mishap regarding regarding the lamps you saw online.
It wasn’t our intention to disappoint you, we feel fully responsible for what happened and for any inconvenience, this has caused you.
Please be advised that we are following up on the matter and you will be provided with feedback.
Leroy Merlin South Africa's reply11 Jan 2023, 11:32
Official
Dear Evelyn,
We’re sorry about the mishap regarding regarding the lamps you saw online.
It wasn’t our intention to disappoint you, we feel fully responsible for what happened and for any inconvenience, this has caused you.
Please be advised that we are following up on the matter and you will be provided with feedback.
We’re sorry about the mishap regarding regarding the lamps you saw online.
It wasn’t our intention to disappoint you, we feel fully responsible for what happened and for any inconvenience, this has caused you.
Please be advised that we are following up on the matter and you will be provided with feedback.
ES
Evelyn S's updateReviewer Update
11 Jan 2023, 11:51No problem. I will keep the lamps & see how well they perform. Understood from a distributor position but your procurement should have checked this. From an advertising view the presentation / description needs to be clearer/ bolder perhaps. Thank you for responding.
ES
Evelyn S's update11 Jan 2023, 11:51
Reviewer Update
No problem. I will keep the lamps & see how well they perform. Understood from a distributor position but your procurement should have checked this. From an advertising view the presentation / description needs to be clearer/ bolder perhaps. Thank you for responding.
Leroy Merlin South Africa's replyOfficial
12 Jan 2023, 11:43Noted with thanks, we will make sure that we do better moving forward.
Take care...
Take care...
Leroy Merlin South Africa's reply12 Jan 2023, 11:43
Official
Noted with thanks, we will make sure that we do better moving forward.
Take care...
Take care...