LJ
Leon J

1 reviews | Active since Jan 2024

25 Jan 2024, 13:46

Misleading images on website

I've ordered an inflatable pool hammock, which shows 2 inflatable pillows that fits into a mesh housing together with a pump that can be used to inflate or deflate the hammock for ease of travelling. The item supp**** however is a completely different all-in-one hammock with NO pump easily obtainable from most online stores at a dramatically lower price. When complaining about this I was merely informed that the correct items was supp**** and to return it for inspection - not the kind of service one would expect from a company this size - getting a response also needed 2 follow-up emails. - reviews on their website also gets removed because it doesn't fit their guidelines.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Jan 2024, 15:03
Official
Good day Leon 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.