MS
Marilyn S

1 reviews | Active since Jan 2026

25 Jan 2026, 14:23

Misleading advertising on website

I ordered an umbrella (wrong colour delivered; apparently the advertised product does not exist), an umbrella stand (not necessary without an umbrella) and a drying rack, and paid an extra charge for delivery. The rack which was delivered had broken hinges I was offered a replacement, only to be told "the department .. advised that the drying racks are not in good condition for them to arrange a replacement".

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply26 Jan 2026, 15:09
Official
Hi Marilyn

Please accept our apologies for the incorrect umbrella colour delivered , We understand how frustrating this experience must have been and we apologies for the inconvenience caused.
Will be in contact with you.
Thank You