AV
ANDREW V
1 reviews | Active since Feb 2026
16 Feb 2026, 06:33
Misleading advertising
Absolutely unacceptable. I paid for a coffee machine that was advertised as available, only to be told afterwards that it is no longer supp****. This is misleading at best and feels like false advertising. I explicitly said I was willing to wait for a similar unit, yet the store forced a refund on me without offering anything remotely comparable. This is not just poor customer service it’s disrespectful to paying customers. A business that lists products it cannot supply, and overrides customers’ reasonable requests, cannot be trusted. I will not be shopping here again, and I would strongly caution others to think twice before ordering anything online from this store.
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Replies (1)0
Replies (1)Leroy Merlin South Africa's replyOfficial
16 Feb 2026, 14:54Hi Andrew
Thank you for bringing this matter to our attention. We sincerely apologies for the frustration and disappointment caused. Please be assured that there was no intention to mislead. We are currently reviewing this matter internally to prevent similar occurrences in future.
Thank you
Thank you for bringing this matter to our attention. We sincerely apologies for the frustration and disappointment caused. Please be assured that there was no intention to mislead. We are currently reviewing this matter internally to prevent similar occurrences in future.
Thank you
Leroy Merlin South Africa's reply16 Feb 2026, 14:54
Official
Hi Andrew
Thank you for bringing this matter to our attention. We sincerely apologies for the frustration and disappointment caused. Please be assured that there was no intention to mislead. We are currently reviewing this matter internally to prevent similar occurrences in future.
Thank you
Thank you for bringing this matter to our attention. We sincerely apologies for the frustration and disappointment caused. Please be assured that there was no intention to mislead. We are currently reviewing this matter internally to prevent similar occurrences in future.
Thank you
