Misleading advert

Item: Leroy Merlin South Africa
Rating: 1
Author: Megan J

I ordered chairs based on the advert provided in Dec 2022, unfortunately the chair and the advert did not match. I have been trying to resolve this issue since then.

Helpful (0)

Replies (3)

Leroy Merlin South Africa's replyOfficial

22 Feb 2023, 15:59

Good day James

Thank you for taking the time to leave us this review.

Please kindly note that we do apologies for this inconvenience, I will escalate the query through to the relevant department so that they contact you and advise accordingly regarding the Relax Chairs you have bought from us.

Leroy Merlin South Africa's reply22 Feb 2023, 15:59

Official

Good day James

Thank you for taking the time to leave us this review.

Megan J's updateReviewer Update

22 Feb 2023, 16:04

Does that then mean that the person I have been engaging with was not from the correct department??

Megan J's update22 Feb 2023, 16:04

Reviewer Update

Does that then mean that the person I have been engaging with was not from the correct department??

Leroy Merlin South Africa's replyOfficial

23 Feb 2023, 07:51

The query came through to the contact center so it shall be escalated to the Garden and Landscaping department, the team in that department will be able to assist you.

Leroy Merlin South Africa's reply23 Feb 2023, 07:51

Official

The query came through to the contact center so it shall be escalated to the Garden and Landscaping department, the team in that department will be able to assist you.