Lost subway order at Leroy Merlin

We placed an order on 30 July 2020 for subway tiles order #***. when tried to deliver we asked for the order to be held back as we were not ready. Now we are ready and were told the tiles were handed over to DSV and the contract with DSV has ended. Noone at Leroy has an order tracking number. Even worse, Sibongile blames my daughter for holding back the order. I called DSV, they want a tracking number from us, as is it was provided. R14k is a lot money for us, maybe small change for Leroy Merlin.