Looters in disguise

These guys don't have a clue what they're doing! They claim to have delivered my purchase when they actually haven't...this obviously after they've pocketed the money! First you pay for an item, then, get a notification that they are not able to deliver! I think they're looters in disguise! Their so so called marketing doesn't call to discuss escalated matters until you as a customer reach out to them! It's a good thing they're local, we're opening a ***** case. I don't know what kind of **** circus they're running there! I'm totally disgusted!!! Refunds are not processed because they have to follow some slapstick process. Again, the item was not marked sold out, and now it's one story after the other to refund what lawfully doesn't belong to them!!! Absolutely appalling!!!