Little Falls Branch, Roodepoort Branch STOLE my Money

Shopped at Roodepoort Branch on 19/01/21-delivery on the 22/01/21 - 34 Items that we’re PAID for where not delivered. Was then contacted by PERCY from the branch and over the phone insisted we come back for a voucher. I declined and requested a refund, he then said he will send other items to the outstanding value. This turned out to be more expensive than what I had originally purchased and there still was an outstanding balance. Percy/Shezi then said he will do it in two days after he comes back from leave. Now 3weeks later I have received nothing and no feedback. I phoned the call center this morning and was essentially on hold for 45 minutes. Percy refused to take the call- he made it a back and forth between the agent Linda and myself and he’s response was come into the store and get a voucher! Which had already been declined weeks ago. When I said this then he says he will now do a refund today and if it’s done then only it will take 7 days! So over a month waiting for MY money and if I didn’t call today it would still never be done . Then only did they put me through to the duty manager (of the day) Sebastian Govender who reportedly had no knowledge of the incident even multiple complaints were raiders at time of purchase as the sales women Retabile had shoddy customer service who first sold us items not available, then put the incorrect delivery date then input the wrong address even though it was written down clearly and last but not least entered the contact details a number short! All this for just one purchase and these many incompetencies, will Mr Govender now keep to his promises and investigate the case?