Lies, lies, lies

We purchased 125 boxes of Vito laminate flooring from the Little Falls branch on 14 September 2019. At the time i was advised that there were 50 boxes in store, but that the rest was on order and would be in store the following week. When we contacted the store the following week, we were told that the stock had arrived, but we couldn't collect as it had to be booked in on the system. A week later we had still not heard from the store and followed up again, only to be told the stock was not available. We spoke to the department manager, Sebastian Govender, who told us the stock had been ordered and would be delivered within the next week or 2. When we asked for proof that the stock had been ordered Sebastian sent us an Excel worksheet showing the stock had been ordered on 2 September 2019 (before we purchased the stock), and that the ETA was end November 2019. Sebastian, however, assured us that the stock would be delivered within the next week or 2. Needless to say that did not happen! On Saturday, 26 October 2019 I went to the store and spoke to the store manager, Hensley, who promised he would contact me on Monday, 28 October 2019, to advise what the status of the delivery was; that didn't happen either! We followed up this morning with Hensley, but he was not available, but we managed to get hold of Sebastian, who is now telling us that he cannot commit to a delivery date.

We have been **** to from the very first encounter with this store, their values state "... Customer satisfaction entails honesty, competence, high standards, initiative and commitment - We have not experienced any of these in our interaction with any of the staff we have dealt with.

We are living in a building site because half the floor has been laid, but the rest cannot be completed as we don't have the materials. What is Leroy Merlin going to do to correct this situation, and to compensate us for the irritation and inconvenience caused by the dishonesty and pathetic service of their staff, and the additional costs we are incurring because the building contractor is having to wait to lay complete our renovations?