MP
Michael P

1 reviews | Active since May 2013

17 Mar 2025, 13:38

Leyroy Merlin, misleading delivery costs

Ordered a 10 kg Fertilizer from website, when checking out, it said Free Delivery, showed me the delivery date, 14 March 25, called it in to find out when they were going to deliver, was told its ready for "pick up". Called it in 4 minutes waiting for the operator to tell me what the cost would be, asking my delivery address when this was given on purchase and had it in my account details. Kept me waiting another 3 minutes, my air time wait! Killed the call to call it back, answered by Madeline, more efficient and will call me back to see what the the plan is. The wait will be just past 22hr, hopefully. in closing when paying the order, it said free shopping which is why i bought it from them, Builders just down the street. Very poor checking out, misleading and poor feedback. Last time with this company. will wait, if there is a delivery fee, will cancel the order.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply17 Mar 2025, 13:57
Official
Hi Michael

I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please be advised that we will be in contact to assist.