1 reviews | Active since Jun 2025
Leroy's courier.
Parcel was handed to courier on Mon 29th, received SMS 'Out for delivery' on 30th. It took Nucleus until Thursday to realize Google is taking them to the wrong place at 209 Bellairs Drive. Twenty phone calls later and it was reasserted that my address didn't change and is as per Leroy's system.
Received another call Friday morning from the driver, once again at 209 Bellairs. Verbally directed him.
Was the driver too *********** to read street address numbers, like we did in the old days, before everyone became dependent on their mobile device?
Arrived at the complex with a truck too large to enter. This is the second time Nucleus did this. Incompetence rules.
The walk-about in to the complex then had the temerity to give my wife attitude and lip, because she wanted to inspect the delivery before he left. UFB.
Floor staff at Leroy are generally helpful and knowledgeable but your courier company, Nucleus, leaves everything to be desired. I should know because I've now suffered twice at their laissez-faire incompetence. Looking at the rest of the reviews here, I'm not alone.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with delivery system and our courier partner was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we ill be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with delivery system and our courier partner was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we ill be in direct contact with you.
