Leroymerlin

Over three weeks ago I tried to place an order with Leroy Merlin on line. When it got to payment Payfast kept declining my card. I contacted my bank who told me they had not been approached for payment. I then got in touch with the number provided and asked for an invoice so I could do an eft payment. A couple of days later I received an email with a copy of a payment they had received which showed bank details. I immediately did an eft payment and sent proof of payment. I waited and waited for confirmation and an order number to no avail. After another couple of days I telephoned to be told they could not find the payment. Up to now made about 10 calls. After numerous calls about where my payment was and probably a week later it was found. They then said they would have to make a manual order. Well after at least another dozen calls and being told each time someone would ring me back ( although a few times I did get a call back only to be given the run around again) I was informed that my order would be delivered on Wednesday. At about 4pm I received a call telling me that one of the items was out of stock but hoped would be in the next day. The order was delivered minus the one item. So Friday I made another couple of calls and was told it would be delivered by Sunday. Of course it’s wasn’t so again today a few more calls. One person said that it was out of stock until the new year but he would ring me back to see what I wanted to do. So I looked the item up on their website and there for all to see you could buy and have this delivered as it was in stock. So another 3 calls and another person said he would look into it and ring back immediately, that was at 1.45pm it is now 5pm. It is obvious he is not going to ring now. Leroy’s have had my money since 11th November. I would definitely not recommend anyone ordering online.