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Bonfils B

1 reviews | Active since Feb 2016

04 Dec 2023, 10:23

Leroy online terrible service and processes.

I ordered shower mixers from Leroy and I found that they were wrong. Then I went to the store in Boksburg where I was advised that they were unable to take them because they were supp**** by a third party. They informed me that I should go only and do the return in which the products will be collected. As I am speaking right now it has been 3 months and the products have not been collected, on top of that they did not give me the name of the supplier for me to take the products myself. The experience has been terrible with Leroy online.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Dec 2023, 11:40
Official
Good day Bonfils

 
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.