ES
Edwin S

1 reviews | Active since Aug 2023

10 Nov 2025, 13:49

Leroy online bad service

So , after fighting, my overdue geyser was delivered . Upon installation day, we noticed that it had physical damage and lots of big dents . I then decided to visit the store physically, which was what I had been avoiding by buying online . The store told me to bring the damaged item, and they replaced it with a different brand because they didn't have stock for what I was looking for . The lesson is that LEROY ONLINE Shop is terrible; don't ever buy from it. Rather, go to the store, where you will get better service. Leroy must just stop selling online because it is not for them ; they don't have the e-commerce skills . So, basically, out of this experience, I didn't get what I was looking for . It was a traumatic, frustrating experience. I lost my delivery money that I paid online, and lastly, I lost another R1000, which I had to pay for transport to collect the new last-resort geyser.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Nov 2025, 16:58
Official
Hi Edwin

Thank you for bringing your concerns to our attention.

We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly . 

Kind Regards
Ayanda Duze.