AH
Alex H

1 reviews | Active since Feb 2018

27 Dec 2024, 07:52

Leroy not being transparent with delay of deliveries

I previously ordered bricks and had to wait 3 weeks for delivery.

Before I ordered goods again I 1st checked the estimated delivery time. At the time I ordered, the estimated delivery time were 27 December 2024. I proceeded with the purchase as I expected the delivery on said date. After payment I received confirmation of order indicating delivery will only take place on 16 January 2025. This is unacceptable as I have the builders on site and now they are not able to proceed. Leroy should be honest if they are not able to deliver in order for consumers to make an informed decision. If I new this i would have ordered somewhere else.

0
Replies (5)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Dec 2024, 09:31
Official
Hi Alex 

Rest assured, we've flagged your issue, and we will reach out to resolve your order. We apologize for the inconvenience caused.


AH
Alex H's update30 Dec 2024, 17:06
Reviewer Update
So I got a call to say they will deliver on 30 December 2024. Still have not received the order, neither are they responding to my mails.
AH
Alex H's update03 Jan 2025, 19:15
Reviewer Update
After promising they will deliver on 30 Dec 2024 as Boksburg branch have the stock, still no word from them. Today is 3 Jan 2025. Sent them mails, however they stopped responding. The worst company to order online from.
AH
Alex H's update06 Jan 2025, 19:55
Reviewer Update
Still no response from Leroy Merlin
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Jan 2025, 07:31
Official

Good Morning Alex

 

Kindly please note that this order ticket is being closed as delivery of all your order have been delivered. 

 

For any query regrding your order, please call/email back. 

 

If not, kindly rate our services post this email. 

 

Kind Regards

Mpho