Leroy ‘No Service’ Merlin

Can I score a company 0? This is how I currently feel about my experience with Leroy Merlin. Firstly, I tried ordering online a month ago and at the sensitive payment portion of the process the website kicked me out twice. Third time lucky, or so you would think. The order now processed with ALL ITEMS IN STOCK AND READY TO BE PICKED UP, I pitch up at Leroy Merlin Greenstone and surprise NO STOCK. I request that it be delivered, pay the delivery fee with the promise that it will be delivered on Monday (this being Friday). Monday comes and goes and nothing, not a call to say delivery will be delayed, nothing. I called their ‘help-line’ only to be told that they cannot say when the order will be delivered. Fast forward a month and I have still not received my order and to add insult to injury Leroy Merlin processed all three orders for payment, even the failed orders. During this month numerous emails sent and phone calls were made with no result, no apology and nothing. Truly disappointing and I am still out my order an R10 000.00 odd.